Terms and Conditions

Last updated: August 17, 2026

Welcome to El Bajón ("El Bajón," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website, mobile applications (including the El Bajón customer app), and related ordering services (collectively, the "Services").

By creating an account, placing an order, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. About El Bajón

El Bajón is a restaurant brand offering food for delivery, takeaway (self-pickup), and dine-in ordering through our digital platforms. Orders are fulfilled by El Bajón branches and authorized staff, including kitchen and delivery personnel.

Our Services may be accessed via our website and customer mobile app, in-restaurant table ordering (where available), and related operational apps used by our staff.

2. Eligibility

You must be at least 18 years old (or the age of legal majority in your jurisdiction) to create an account and place orders. By using the Services, you represent that you meet this requirement and that all information you provide is accurate and current.

3. Account Registration

To place orders, you may need to register an account using your name, email, phone number, and/or other required details. You may also sign in using supported third-party authentication providers (such as Google), where available.

You are responsible for maintaining the confidentiality of your login credentials, all activity under your account, and keeping your contact and delivery information up to date. You may request account deletion through the app or by contacting us.

4. Branches, Service Areas, and Availability

El Bajón operates multiple branches. Menu items, prices, promotions, delivery areas, operating hours, and fulfillment options may vary by branch and are subject to change without notice.

You must select the correct branch and order type (delivery, takeaway, or dine-in) before checkout. We may refuse or cancel orders when items are unavailable, delivery is outside the service area, we suspect fraud or abuse, payment cannot be processed, or for operational, safety, or legal reasons.

5. Placing Orders

When you submit an order, you make an offer to purchase the selected items at the prices shown at checkout. An order is confirmed only when you receive an order confirmation through the app, website, or other official channel.

You agree to review your order carefully before submitting payment, provide accurate delivery or pickup details, and be available to receive delivery orders or collect pickup orders within the stated timeframe.

6. Pricing, Fees, and Promotions

All prices are displayed in the currency shown at checkout. Prices, delivery fees, minimum order amounts, taxes, and service charges may vary by branch and order type.

Promotional offers, coupons, and loyalty rewards are subject to their specific terms and may be limited in time, quantity, or eligibility. We may modify or withdraw promotions at any time.

7. Payment Methods

We accept payment methods made available at checkout, which may include cash on delivery (COD), card payments processed through third-party payment providers (such as Stripe), and in-app wallet balance where enabled.

By providing payment information, you authorize us and our payment processors to charge the total order amount, including applicable fees and tips where offered. We do not store full card details on our servers.

8. Delivery, Pickup, and Dine-In

Delivery: Estimated delivery times are approximate and not guaranteed. You must provide a safe and accessible delivery location.

Takeaway: Pickup orders must be collected within the time indicated. Uncollected orders may be disposed of without refund where permitted by law.

Dine-In: Table or QR-based dine-in ordering is available only at participating branches. You remain responsible for payment of all items ordered from your table or session.

9. Cancellations, Refunds, and Order Issues

You may request cancellation before food preparation begins. Once preparation has started, cancellation may not be possible. Refunds, where applicable, may be issued to the original payment method or to your in-app wallet.

Refunds are generally not provided for completed and correctly fulfilled orders, customer unavailability at delivery, incorrect address details provided by the customer, or change of mind after preparation has begun.

If you receive incorrect, missing, or unsatisfactory items, contact us promptly at hello@elbajon.app with your order number and details.

10. Food Allergies and Dietary Requirements

Menu descriptions and allergen information are provided for convenience only and may change. El Bajón cannot guarantee that any item is free from allergens due to shared kitchen environments. Consumption of our products is at your own risk where allergies or medical conditions are involved.

11. Loyalty Points and Rewards

Where enabled, you may earn loyalty points on qualifying purchases and redeem them according to program rules shown in the app. We may modify, suspend, or terminate loyalty programs at any time.

12. Reviews and User Content

You may submit ratings, reviews, or other content through the Services. You agree not to submit content that is false, defamatory, offensive, infringing, or otherwise unlawful. We may remove content at our discretion.

13. Acceptable Use

You agree not to use the Services for unlawful purposes, attempt to interfere with or disrupt the Services, misuse promotions or loyalty programs, impersonate others, or harass staff, drivers, or other users.

14. Intellectual Property

All trademarks, logos, menus, images, software, and content on the Services are owned by or licensed to El Bajón and protected by applicable intellectual property laws.

15. Third-Party Services

The Services may integrate with third-party providers such as payment processors, map services, and authentication providers. Your use of those services may be subject to their own terms and privacy policies.

16. Privacy

Our collection and use of personal information is described in our Privacy Policy, available on our website and in the app.

17. Disclaimers and Limitation of Liability

To the fullest extent permitted by law, the Services and all food and products are provided "as is" and "as available." Our total liability for any claim relating to the Services or an order shall not exceed the amount you paid for the specific order giving rise to the claim, except where a higher limit is required by law.

18. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the latest version. Continued use of the Services after changes constitutes acceptance of the revised Terms.

19. Contact Us

El Bajón
Email: hello@elbajon.app
Address: 5/75 Belmont Rd, Kenwick WA 6107, Australia