Privacy Policy

Last updated: August 17, 2026

El Bajón ("El Bajón," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our website, mobile applications (including the El Bajón customer app), and related ordering services (collectively, the "Services").

By using the Services, you acknowledge that you have read and understood this Privacy Policy. This policy should be read together with our Terms and Conditions.

1. Who We Are

El Bajón is a restaurant brand offering food for delivery, takeaway, and dine-in through digital ordering platforms operated across multiple branches.

Contact:
Email: hello@elbajon.app
Address: 5/75 Belmont Rd, Kenwick WA 6107, Australia

2. Information We Collect

Account and profile information

When you register or update your account, we may collect your name, email address, phone number, password (stored in hashed form), and profile photo if you upload one. If you sign in with Google or other supported providers, we may receive information such as your name, email address, and profile identifier.

Verification information

We may use SMS or phone verification (including through Firebase Authentication) to verify your identity, secure your account, or support password recovery.

Order and transaction information

When you place an order, we collect items ordered, branch selected, order type (delivery, takeaway, or dine-in), payment method, transaction amounts, refunds, wallet activity, and coupon or loyalty usage.

Delivery and location information

For delivery orders, we collect delivery addresses and instructions. We may use mapping services (such as Google Maps) to confirm coverage, display branch locations, and show order tracking. Delivery personnel may share location updates during active deliveries.

Payment information

Cash on delivery orders do not require card data. Card payments are processed by third-party providers such as Stripe; we do not store full card numbers. Wallet top-ups and payments are recorded in your account.

Communications and support

If you contact us or use in-app messaging, we collect message content, timestamps, and support history related to your orders.

Reviews and loyalty data

We collect ratings, reviews, loyalty point balances, earning and redemption history, and promotional participation where enabled.

Device and technical information

We may collect device type, operating system, app version, IP address, push notification tokens (via Firebase Cloud Messaging), and log data such as access times and error reports.

Cookies

Our website uses cookies and local storage to remember your selected branch, maintain login sessions, and support core functionality.

3. How We Use Your Information

We use personal information to create and manage accounts, process and fulfill orders, arrange delivery or pickup, process payments and refunds, send order notifications, provide customer support, operate loyalty and promotional programs, improve our services, prevent fraud, and comply with legal obligations.

With your consent or where permitted by law, we may send promotional messages about offers and new menu items. You can opt out of marketing communications at any time.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Payment processors (e.g., Stripe)
• Authentication and messaging providers (e.g., Firebase, Google Sign-In)
• Mapping services (e.g., Google Maps)
• Kitchen staff, branch administrators, and delivery drivers to fulfill your order
• Cloud hosting and support service providers
• Authorities when required by law

5. International Data Transfers

El Bajón operates branches in Mexico, Australia, and potentially other regions. Your information may be stored or processed in countries other than where you live, including where our servers or service providers are located.

6. Data Retention and Security

We retain personal information only as long as necessary for the purposes described in this policy and to meet legal obligations. We implement reasonable technical and organizational measures to protect personal information, though no method of transmission or storage is completely secure.

If you request account deletion, we will delete or anonymize your personal information except where retention is required by law or for legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal information, withdraw consent, opt out of marketing, or lodge a complaint with a data protection authority.

You may request account deletion through the app or by emailing hello@elbajon.app. You can disable push notifications and manage location permissions through your device settings.

8. Cookies and Tracking Technologies

Our website uses essential cookies for login, branch selection, cart, and checkout functionality. You can manage cookies through your browser settings. Blocking essential cookies may affect site functionality.

9. Children's Privacy

The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Third-Party Links and Services

Our Services may contain links to or integrate with third-party services. We are not responsible for the privacy practices of those third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when it was last revised. Continued use of the Services after changes take effect constitutes acceptance of the updated policy, except where further consent is required by law.

12. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, contact us at hello@elbajon.app.